Return & Refund Policy

At Valley Girl, we want customers to feel confident in their purchase. Please review our return policy carefully before placing an order.

Return Window

We accept eligible returns within 15 calendar days of the confirmed delivery date.

Requests submitted after the 15-day return period may not be approved.

To qualify for a return, items must be:

Returned products that show signs of wear, misuse, alteration, or missing packaging may not qualify for a refund.

The following may not be eligible for return:

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as Valley Girl is not responsible for packages lost, delayed, or damaged during return transit.

Original shipping charges are non-refundable unless otherwise required by law.

Once received, all returns are inspected before approval.

We reserve the right to deny a return if the item:

Approved refunds will be issued to the original payment method used at checkout.

Refund processing may take 5–10 business days depending on the financial institution or payment provider.

Original shipping fees and any non-refundable service charges may be deducted where applicable.

If an item arrives damaged or defective, customers must contact us within 48 hours of delivery.

Please provide:

Failure to report damage within this timeframe may affect eligibility for replacement or refund.

At this time, exchanges are handled on a case-by-case basis depending on product availability.

Customers should contact us directly for exchange requests.

Customers are encouraged to contact Valley Girl directly to resolve any order concerns before initiating a payment dispute or chargeback.

Fraudulent chargebacks may be contested with documentation including shipment records, tracking confirmation, and order verification.

We reserve the right to update this policy at any time without prior notice.

For return-related questions, please contact us through our Contact Us page.