Shipping Policy

At Valley Girl, we work to process and ship orders as efficiently as possible. Please review our shipping policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing times may vary during:

High-volume periods
Holidays
Product launches
Promotions
Inventory delays

Orders are not shipped on weekends or major holidays.

Domestic Shipping

We offer shipping throughout the United States, including all states and U.S. territories.

Shipping costs and delivery estimates are displayed at checkout based on destination and selected shipping method.

Delivery times may vary depending on:

Carrier service
Destination
Weather
Seasonal demand
Carrier delays

Orders shipped outside the lower 48 states, including Alaska, Hawaii, and U.S. territories, may be subject to additional shipping charges, taxes, or carrier fees depending on the delivery location.

International Shipping

We offer international shipping to select destinations.

International customers are responsible for all applicable:

Shipping charges
Customs duties
Import taxes
Brokerage fees
Local delivery charges
Government-imposed fees

These charges are determined by the destination country and local regulations and are the responsibility of the customer.

These fees are not included in product pricing unless otherwise stated at checkout.

International delivery times may vary based on customs processing and regional carrier operations.

Customs processing may cause delays beyond estimated delivery windows.

Valley Girl is not responsible for customs-related delays, import restrictions, or fees imposed by local authorities.

Tracking

Tracking information will be provided when available after an order has shipped.

Once a package is transferred to the shipping carrier, delivery timing is controlled by the carrier.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

Valley Girl is not responsible for delays, lost shipments, or additional fees caused by:

Incorrect addresses
Incomplete addresses
Undeliverable locations
Customer entry errors

If a package is returned due to incorrect shipping information, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

Once a package has been shipped, delivery is managed by the shipping carrier.

If a shipment appears delayed, lost, or marked delivered but cannot be located, customers should first contact the carrier directly.

We will assist with carrier claims when reasonably possible but cannot guarantee replacement or reimbursement for carrier-related issues.

Delivery Refusal

If a shipment is refused by the customer or returned due to failure to accept delivery, original shipping charges may not be refunded.

Additional fees incurred for returned shipments may be deducted from any eligible refund.

Damaged Shipments

If your order arrives visibly damaged, please contact us within 48 hours of delivery with:

Order number
Photos of packaging
Photos of damaged product
Description of issue

This helps us review and resolve shipping claims promptly.

Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice.

Contact

For shipping questions, please contact us through our Contact Us page.